Patient Resources

We Are Here To Help

Our Patient Care Coordinators, who are registered nurses, are here to help answer any questions you may have about cannabis consumption. Please feel free to contact our Patient Care Coordinators at 1.855.473.5323.

Ordering & Shipping

To purchase products from MedReleaf, you must be a registered MedReleaf patient. MedReleaf is pleased to offer two methods to place your orders:

1. Online through our secure site

Current Patient Login Become a Patient See Our Products

2. Telephone

Please call our Patient Care toll free number at 1.855.473.5323 or locally (Greater Toronto Area) at 289.317.1000.

When ordering over the telephone you will be asked to confirm your identity.

Order Limits:

Health Canada regulations (MMPR) restrict individual shipments to no more than the lesser of 30 days worth of your daily prescribed dose or 150 grams. If you are prescribed more than 5 grams per day, you will therefore need to order more than once per month (30 day period).

Payment:

MedReleaf accepts payment online or over the telephone with Visa, MasterCard, American Express and Visa Debit. If you prefer to send in a certified cheque or money order made out to MedReleaf Corp, your payment must arrive prior to your order being shipped. Our Patient Service Team will notify you once your payment has been received.

Shipping:

MedReleaf will ship your first order of each month free of charge via Canada Post’s Xpresspost™. Each additional shipment in the same 30-day period will incur a flat rate shipping charge of $9.99.

For an additional charge, you may choose to ship your package via Purolator Courier. You will be provided the option during checkout. Both methods deliver your orders directly to your front door. For your convenience we also permit you to direct your Xpresspost™ order to your nearest or most convenient Canada Post location for pick up. All deliveries will require an adult to sign for the package.

Return Policy:

Please contact our Patient Service Team should you have any question or concerns about your order at 1.855.4RELEAF (73-5323) or locally (Greater Toronto Area) at 289.317.1000.

For additional resources, Health Canada has provided a link for patients considering cannabis. Please click here 

Our Financial Assistance Program

At MedReleaf, we feel it is important to assist and support our patients with financial difficulties. That is why we have created a Financial Releaf Program. This initiative will allow qualifying patients to receive a 25% discount on all of our varieties.

In order to qualify, patients must apply to the program with a separate application. Once completed, our team will evaluate each individual patient request on a case-by-case basis, and patients will be notified accordingly. 

You can find more information here about how to apply and which Federal and Provincial programs are eligible.

 

Find out more about Financial Releaf