MedReleaf – Terms of Service
Return and Exchange Policy
MedReleaf is not able to accept shipment returns for any of its medication. If you are experiencing an issue with the medication you purchased, please contact our Patient Care Team at 1-855-473-5323.
Orders received and accepted prior to 1:00 PM (Eastern Standard Time) on any business day (the “Cut-Off Time”) will typically be processed and shipped on the same business day. Orders received and accepted following the Cut-Off Time will be processed and shipped on the immediately following business day. All of our products are shipped in courier packages to the shipping address associated with your account in accordance with the requirements of the MMPR. No package from our facility will disclose its contents or indicate its origin in order to ensure that our patients’ privacy will be highly safeguarded. None of our products will be shipped to patients who reside outside of Canada.
Product Availability and Pricing
Fulfillment of any orders made through our website, http://www.medreleaf.com (the “Website”), is always subject to the availability of our products. Subject to the provisions of the MMPR, we reserve the right, as we may determine in our sole and unfettered discretion, to (i) limit the amount of one or more of our products available for purchase on our Website or else cancel the availability of one or more of our products, (ii) restrict the sale of one or more of our products and/or services to particular persons and/or a geographical region or jurisdiction, and/or (iii) not accept new patients and/or refuse orders from new and existing patients. Order quantities for medical cannabis are subject to limits as provided by the MMPR. No single order may exceed the lesser of (i) 150 grams, or (ii) thirty (30) times the daily quantity specified on the applicable MMPR registration (the “Daily Limit”). If your order exceeds these limits, it will be refused. Current pricing for our products is listed on our Website. Our pricing is subject to change, as we may determine in our sole and unfettered discretion, without notice. Pricing is listed in Canadian currency, unless otherwise indicated, exclusive of applicable sales taxes and shipping fees, which will be added prior to finalizing your purchase. The products offered for sale on our Website may include certain products that are specifically offered as consumption aids. Please be advised that none of such products, if any, are approved medical devices as defined in the Food and Drug Act and/or the Medical Devices Regulations and we accordingly make no representation or warranty regarding the suitability or efficacy of same for any medical or therapeutic purpose. By accessing and utilizing our Website, you acknowledge and agree that in the event that we have reasonable grounds to believe that you have made an order in contravention of applicable law, we are entitled to cancel your order and notify the applicable authorities, while reserving our right to pursue any other available rights and remedies against you at law.
In the event that your insurer or other similar entity (an “Insurer”) provides you with coverage for the purchase of any of our products, and provided that we obtain approval from your Insurer to do so, we may elect, as we deemed appropriate, to invoice your Insurer directly for a claim (a “Claim”) on your behalf for all or a portion of the cost of such products. Any such Claim shall be subject to any limitations imposed by your Insurer. In such event, you hereby consent to the disclosure by us of any information as your Insurer may require in obtaining such approval and/or processing a Claim on your behalf. In the event that your Insurer will only cover a portion of the price of your order, you will be required to pay the balance at the time of purchase. You hereby acknowledge and agree that you shall at all times remain fully liable for the entire cost of the products that you purchase from us. We retain the right to do whatever necessary in order to collect any unpaid balances from you, including, without limitation, to invoice any outstanding amounts to any credit cards associated with your account, without further notice to you.
Terms of Service of our Website
MedReleaf is committed to helping both patients and doctors better understand the benefits and utility of Cannabis as a medical tool, for a variety of ailments. We use voluntary, aggregated, and anonymous health data as a part of that research program. As a MedReleaf client you are under no obligation to participate and if you would like your data to be excluded from this research program, you can opt-out or opt-in. If you would like more information about our research program, please feel free to contact us
The Applicant consents to their health care practitioner named in the Medical Document disclosing required personal health information to MedReleaf Corp. for the purposes of complying with the requirements of the Marihuana for Medical Purposes Regulations (MMPR). The Applicant understands and agrees that a copy of this consent & registration application may be provided to the health care practitioner.
Information on our Website Relating to our Product and Use of our Product
One of the great features of our Website is your ability to narrow down the varieties of our product based on the particular ailment/medical condition you may be experiencing through utilizing our “Search Toolbar”. Please be advised, however, that the use of our “Search Toolbar” and/or any other information provided on our Website relating to our different varieties of medical cannabis and their potential suitability for relieving different ailments/medical conditions is provided as general information as suggested to us by former and existing patients, the accuracy of which cannot be guaranteed. We further do not warrant the efficacy of any of our products. Such general information is in no way intended to be medical advice or replace the necessity of consultation with a health care professional. Any course of treatment undertaken by you should be discussed and decided in consult with your doctor. Never ignore the advice of your health care professional because of anything you may have read on our Website. If you suspect you are experiencing a medical emergency, call your doctor or 911 immediately. In the event that you purchase medical cannabis from us, you represent and warrant that you will only use it as prescribed by your doctor and will not re-sell or otherwise distribute any portion of it to any other party.
Conditions Relating to Changes to our Website
Subject to our obligations pursuant to the MMPR, we reserve the right to refuse to sell any of our products to any person, as we may determine in our sole and unfettered discretion. We further reserve the right to make any changes to our Website as we deem appropriate without further notice to you, including, without limitation, cancelling, modifying, suspending or discontinuing any feature thereof and/or any of the products or services provided thereby. The use of our Website may be subject to any additional rules and regulations that we may impose from time to time as we deem appropriate. You agree to review the MedReleaf Policies at regular intervals to review any such changes and through your continued use of our Website, you are agreeing to be bound by same. You agree that we shall be relieved of any and all liability to you or to any other parties for implementing any of the changes to our Website referenced above.
Other Website Policies
While we do our best to prevent this from happening, our Website may contain spelling, grammatical or other typographical errors and other certain errors, inaccuracies or omissions (collectively, the “Errors”). We reserve the right to remedy any such Errors and to modify any information on our Website at any time, without prior notice, but are not obligated to do so. We further reserve the right to cancel or refuse to fulfill any order made on our Website based on any such Errors, subject to applicable law. You are solely responsible for any content posted by you on our Website. You agree not to make any submissions on our Website that (i) we deem to be unlawful, defamatory, abusive or obscene, as we may determine in our sole and