Terms of Use

This website https://medreleaf.com (“Website”), is owned and operated MedReleaf Corp. (herein “MedReleaf” or “us” or “we” or “our”) is subject to the following terms and conditions of use, as amended from time to time in accordance with the terms described (collectively, “Terms of Use”). These Terms of Use were last updated on May 31, 2017. The Terms of Use, our Privacy Policy, together with any additional terms, conditions or disclaimers found on the Website (collectively, the “MedReleaf Policies”) should be reviewed in detail. The MedReleaf Policies are a legal agreement between and apply to every person who accesses and uses the Website, including, without limitation, site visitors, patients, merchants, vendors and/or contributors of content (“you”) and MedReleaf. In order to purchase our products (“Product”) through the Website, you will be required to register for an account and agree to the MedReleaf Policies. If you are a visitor to this Website, by accessing and using this Website you agree to be bound by and comply with all of the MedReleaf Policies. If you do not agree with any of the MedReleaf Policies, you are not authorized to access or use the Website or any of its services, including, without limitation, ordering any Product.

Your Privacy and Personal Information

Any personal information provided to us through the Website may be collected, used and/or otherwise disclosed by us in accordance with our Privacy Policy. You acknowledge that you have read, understood and agree to the terms of the Privacy Policy. You consent to your healthcare practitioner named in the Medical Document disclosing required personal health information to MedReleaf for the purposes of complying with the requirements of the the Access to Cannabis for Medical Purposes Regulations (“ACMPR”). You understand and agree that a copy of this consent & registration application may be provided to the healthcare practitioner. MedReleaf is committed to helping both patients and doctors better understand the benefits and utility of cannabis as a medical tool, for a variety of ailments. We use voluntary, aggregated, and anonymous health data as a part of that research program. As a MedReleaf client you are under no obligation to participate, and if you would like your data to be excluded from this research program, you can opt-out. If you would like more information about our research program, please feel free to contact us as indicated in our Privacy Policy.

Your Warranties to MedReleaf

You represent and warrant that you (i) will only use the Website for lawful purposes and not for any unauthorized purpose or in contravention of any applicable law or regulation, including, without limitation, the Access to Cannabis for Medical Purposes Regulations (“ACMPR”) issued pursuant to the Canadian Controlled Drugs And Substances Act; (ii) are a resident in Canada and at least the age of majority in the state or province in which you reside and are legally capable of entering into a binding contract; and (iii) will not attempt to circumvent or otherwise interfere with the Website’s security features or gain unauthorized access thereto. In the event that you purchase Product from us, you represent and warrant that you will only use it as prescribed by your doctor and will not re-sell or otherwise distribute any portion of it to any other person.

Healthcare Practitioners

In the event that you request or register for certain services provided on the Website which are restricted to qualified “Healthcare Practitioners” (as such term is defined in the ACMPR), you represent and warrant that you: (i) are not named in a notice issued under Section 59 of the Narcotic Control Regulations that has not been retracted under Section 60 thereof; and (ii) satisfy any and all applicable legal requirements relating thereto.

Patient Registration

In order to purchase Products through the Website, you will be required to register for an account. In completing such registration, you represent and warrant to us that you will: (i) provide us with accurate and current information as may be required in order to do so; and (ii) update your online profile in regular intervals as may be required in order to maintain the accuracy and completeness of such information. In the event that you provide us with any false information or information that is otherwise inaccurate, not current or incomplete, or if we have reasonable grounds to believe that such information is untrue, inaccurate, not current or incomplete, you acknowledge and agree that we shall have the irrevocable right to suspend or terminate your account and refuse to fulfill any current or future orders by you of our Product. We are required by law to register each of our patients as eligible clients within the meaning of the ACMPR, and you accordingly agree to provide us with any and all documentation and/or other information as we may require in order to do so. In accordance with the ACMPR you agree, confirm and/or acknowledge the following: (i) the original Medical Document or one of the original Personal Use Production License (“PUPL”) or Designated Person Production License (“DPPL”) MUST be received by MedReleaf in order for MedReleaf to complete the patient registration; (ii) the Medical Document is not being used to seek or obtain cannabis from another source; (iii) you will use medicinal cannabis dispensed by MedReleaf for your own medical purposes only; (iv) you understand and acknowledge that medicinal cannabis is not currently approved for use as a pharmaceutical drug in Canada; (v) you acknowledge and agree that you are using any medicinal cannabis Product obtained from MedReleaf at your own risk, and you release MedReleaf, its affiliates, partners, providers and agents and all such persons’ directors, officers, and personnel (“MedReleaf Parties”) from any and all actions, claims, complaints and demands for damages, loss or injury whatsoever arising directly or indirectly from the use of medicinal cannabis obtained from MedReleaf; (vi) you consent to MedReleaf collecting, using and disclosing your personal information as necessary in order to process your registration, fulfill orders for medicinal cannabis and provide other information and services to you, in accordance with the MedReleaf Policies.

Use of the Website

Your right to use the Website is personal to you and you are expressly prohibited for allowing any other person to use your account. Similarly, you are expressly prohibited from using any Website account other than your own. You are required to safeguard your account password and not provide it to any other person. In the event you suspect that another person has utilized your account or the security of your account has otherwise been breached, you agree to notify us immediately. You acknowledge that you alone are responsible for your account and any and all activity in the use thereof. You agree that we shall be relieved of any and all liability to you or to any other persons for any use of your account, regardless of whether such use is authorized or unauthorized. The existence of your account and any information provided to us in connection therewith may be accessed and/or otherwise disclosed by us in the event that we are required to do so by law or in the event that we have reasonable grounds to believe that such access and/or disclosure is required in order to: (i) comply with any legal obligations (including those set out in any legal documents, directives, demands and/or court orders); (ii) protect the rights, property or safety of MedReleaf, its patients and/or the general public; and/or (iii) enforce any of the MedReleaf Policies. We retain the right to refuse, cancel or terminate your registration at any time as we may determine in our sole and unfettered discretion in the event that we have reasonable grounds to believe that false, inaccurate, or misleading documentation and/or other information has been submitted in connection with such registration or any request to amend same or you are otherwise ineligible to be registered for any reason whatsoever. You acknowledge and agree that the MedReleaf Parties shall be relieved from any and all losses, liabilities, claims, demands, threats, actions, proceedings, expenses and/or damages of any kind (collectively, “Claims”) arising from any ACMPR registration which is refused, revoked or terminated. You further acknowledge and agree that you shall be bound by any and all additional terms and conditions imposed by such ACMPR registration, which additional terms and conditions shall be paramount in the event of any conflict or inconsistency with the Terms of Use. You may not assign these Terms of Use or your registration to any person. Any copying, republication or redistribution of any part of the Website, including by caching, framing, deep-linking or similar means, is expressly prohibited.

Participation in Programs

You consent to receive invitations from MedReleaf to participate in surveys, studies or other research projects relating to your use of Products or services offered by MedReleaf, which may be conducted by MedReleaf or by third parties. This research may be directed to improving MedReleaf’s Products or services, or to better understand the medicinal uses of cannabis products, generally. Participation in any such research project will be entirely voluntary and your personal information will not be used or disclosed in any such research project without your express consent. You may withdraw consent to receive such invitations at any time by unsubscribing in the manner provided in communications you receive from us or by contacting us by email at askus@medreleaf.com, by mail at MedReleaf Corp. PO BOX 3040, Markham Industrial Park, Markham, ON L3R 6G4, or by telephone at 1-855-4-RELEAF.


You agree to pay for all Products, plus applicable taxes, purchased from the Website. Payment may be made by credit card, debit card or money order. If you are paying by credit card or debit card, your payment will be processed by our third-party payment processor, Moneris. Please see our Privacy Policy for a description of your information that we may share with our payment processor in order to process your payment. In the event that your insurer or other similar entity provides coverage for a portion of the price of your order, you will be required to pay the balance at the time of purchase. You hereby acknowledge and agree that you shall at all times remain fully liable for the entire cost of the Products that you purchase from us. We retain the right to do whatever is necessary in order to collect any unpaid balances from you, including, without limitation, to invoice any outstanding amounts to any credit cards associated with your account, without further notice to you. In the event that your insurer or other similar entity (an “Insurer”) provides you with coverage for the purchase of any of our Products, and provided that we obtain approval from your Insurer to do so, we may elect, as we deem appropriate, to invoice your Insurer directly for a claim (an “Insurance Claim”) on your behalf for all or a portion of the cost of such Products. Any such Insurance Claim shall be subject to any limitations imposed by your Insurer. In such event, you hereby consent to the disclosure by us of any information as your Insurer may require in obtaining such approval and/or processing an Insurance Claim on your behalf.

Information on the Website Relating to our Product and Use of our Product

One of the features of the Website is your ability to narrow down the varieties of the Product based on the particular ailment/medical condition you may be experiencing through utilizing the “Search Toolbar”. Please be advised that the use of our “Search Toolbar” and/or any other information provided on the Website relating to our different varieties of Product, and their potential suitability for relieving different ailments / medical conditions, is provided as general information as suggested to us by former and existing patients, the accuracy of which cannot be guaranteed. We do not warrant the efficacy of any of our Products. Any general information provided on the Website is in no way intended to be medical advice or replace the necessity of consultation with a healthcare professional. Any course of treatment undertaken by you should be discussed and decided in consult with your doctor. Never ignore the advice of your healthcare professional because of anything you may have read on the Website. Emergencies: If you suspect you are experiencing a medical emergency, call your doctor or 911 immediately. If you provide feedback or suggestions about our Products, this Website or otherwise, then MedReleaf may use that feedback or suggestions without obligation to you and you hereby irrevocably grant to MedReleaf, a perpetual, non-exclusive, worldwide, sublicensable, royalty-free right and licence to use such feedback and suggestions for any reason and without any condition, limitation or restriction.

Product Availability and Pricing

Fulfillment of any orders for Products made through the Website is always subject to the availability of Products. Subject to the provisions of the ACMPR, we reserve the right, as we may determine in our sole and unfettered discretion, to: (i) limit the amount of one or more of our Products available for purchase on the Website or else cancel the availability of one or more of our Products; (ii) restrict the sale of one or more of our Products and/or services to particular persons and/or a geographical region or jurisdiction; and/or (iii) not accept new patients and/or refuse Product orders from new and existing patients. Order quantities for Product are subject to limits as provided by the ACMPR. If your order exceeds these limits, it will be refused. Current pricing for our Products is listed on the Website. Our pricing is subject to change, as we may determine in our sole and unfettered discretion, without notice. Pricing is listed in Canadian currency, unless otherwise indicated, exclusive of applicable sales taxes and shipping fees, which will be added prior to finalizing your Product purchase. The Products offered for sale on the Website may include Products that are specifically offered as consumption aids. Please be advised that none of such Products, if any, are approved medical devices as defined in the Food and Drug Act and/or the Medical Devices Regulations and we accordingly make no representation or warranty regarding the suitability or efficacy of same for any medical or therapeutic purpose. You acknowledge and agree that in the event that we have reasonable grounds to believe that you have made an order in contravention of applicable law, we are entitled to cancel your order and notify the applicable authorities, while reserving our right to pursue any other available rights and remedies against you at law.

Shipping Policy

Orders received and accepted prior to 1:00 p.m. (Eastern Standard Time) on any business day (the “Cut-Off Time”) will typically be processed and shipped on the same business day. Orders received and accepted following the Cut-Off Time will typically be processed and shipped on the immediately following business day. We shall not have any liability to you or any other person in the event of any failure to ship within such designated ship times or to be delivered to you in any specific period of time. All of our Products are shipped in courier packages to the shipping address associated with your account in accordance with the requirements of the ACMPR. No package from our facility will disclose its contents or indicate its origin in order to ensure that our patients’ privacy will be highly safeguarded. None of our Products will be shipped to patients who reside outside of Canada.

Return and Exchange Policy

MedReleaf is not able to accept shipment returns of any of its Product. If you are experiencing an issue with the Product you purchased, please contact our Client Care Team at 1-855-473-5323.

Conditions Relating to Changes to the Website

Subject to our obligations pursuant to the ACMPR, we reserve the right to refuse to sell any of our Products to any person, as we may determine in our sole and unfettered discretion. We further reserve the right to make any changes to the Website as we deem appropriate without further notice to you, including, without limitation, cancelling, modifying, suspending or discontinuing any feature thereof and/or any of the Products or services provided thereby. The use of our Website may be subject to any additional rules and regulations that we may impose from time to time as we deem appropriate.


While we use reasonable efforts to prevent this from happening, the Website may contain spelling, grammatical or other typographical errors or pricing errors and other errors, inaccuracies or omissions (collectively, “Errors”). We reserve the right to remedy any such Errors and to modify any information on the Website at any time, without prior notice, but are not obligated to do so. We further reserve the right to cancel or refuse to fulfill any order made on the Website based on any such Errors, subject to applicable law.


Any links from the Website to other websites are provided for convenience only. MedReleaf does not review, endorse, approval or control, and is not responsible for any sites linked from the Website, the content of those sites or the products or services provided. Your access and viewing of any third-party sites is conducted at your own risk. You are strongly advised to check the terms and conditions of use and the privacy policies of these external portals or websites before entering or making use of them. If you wish to create a hyperlink to this Website please contact mediarelations@medreleaf.com. No “deep links” into the Website are permitted. By linking (to the extent permitted), you agree that MedReleaf may require the link to be removed if, in MedReleaf’s’ sole opinion, any aspect of the linking portal or website, its content or any other matter relating to the link is objectionable to MedReleaf.

Disclaimer of Warranties

The Website, including any content made available on or through the Website, and all Products are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, MedReleaf expressly disclaims all warranties and conditions of any kind, express, implied or collateral, including without limitation, any warranty of merchantability, fitness for a particular purpose or non-infringement. We do not warrant the accuracy or completeness of any content accessed through the Website. Information that is periodically updated may not be current at the moment you visit the Website and may contain errors. We make no warranty that the Website or any Products will meet your requirements; that the operation of the Website will be uninterrupted, timely, secure, or error free; that messages or requests will be delivered; that defects will be corrected; or that the Website is free of viruses or other harmful components. Your use of the Website and its content is at your sole risk. You are responsible for verifying any content before relying on it. For greater certainty, you agree that all risk associated with the use of, or reliance on, any content of the Website rests with you. You further agree that we will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any content of the Website. We are not responsible for errors or delays or failures in transmission over the Internet or any wireless network or errors or delays or results caused by or attributable to the use of or reliance on any third- party smartphone or similar device or technology. If you are dissatisfied with the Website or with any Products, you agree that your sole and exclusive remedy shall be to discontinue using the Website and any such Products. Some jurisdictions do not permit limitations on or exclusions of certain implied warranties, or the exclusion or limitation of certain damages; therefore the above limitations may not apply to you in certain circumstances.

No Liability



You agree to defend, indemnify and hold harmless the MedReleaf Parties from and against any claims, actions, demands, losses, liabilities, damages, costs and expenses suffered by such persons, including without limitation, reasonable legal and accounting fees, alleging or resulting, directly or indirectly, from or in any connection with your (or any user of your account’s): (a) breach of these Terms of Use; (b) your access to, use of or reliance upon the Website, including in connection with any Products offered and procured through the Website; (c) uploading to or other provision of or disclosure to MedReleaf of any registration data or any other information or data and the use of same by MedReleaf or other person as contemplated hereunder; (d) any breach of applicable law; (e) uploading of any information or content to the Website, including to the extent resulting in the breach of a third-party proprietary or privacy right. We shall provide notice to you of any such claim or losses and shall reasonably assist you, at your expense, in defending any such claim.

No Waiver

MedReleaf’s failure or delay to enforce any of the terms and conditions under these Terms of Use shall not operate as a waiver of any of MedReleaf’s rights or privileges under these Terms of Use

Severability / Electronic Documents

If any provision of these Terms of Use is held by a court of competent jurisdiction to be invalid or unenforceable in any respect, then the remaining provisions of this Agreement, or the application of such provisions to persons or circumstances other than those as to which it is invalid or unenforceable shall not be affected thereby, and each such provision of this Agreement shall be valid and enforceable to the extent granted by law. This electronic document, and all other electronic documents referred to or incorporated herein, will be: (i) deemed for all purposes to be a "writing" or "in writing," and to comply with all statutory, contractual, and other legal requirements for a writing; and (ii) legally enforceable as a signed writing as against the parties subject to the electronic documents. A printed version of the these Terms of Use and any notice given in electronic form shall be admissible in judicial proceedings or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Revisions and Updates

MedReleaf may, at any time, revise these Terms of Use by providing you with notice by email at the address you provided as part of your registration; provide you with the opportunity to review the amended Terms of Use; and require that you accept the amended Terms of Use prior to being permitted to continue to access and use the Website. Your agreement to the amended Terms of Use shall become effective at the time you indicate your agreement to MedReleaf.


English shall be the language of this Website and all transactions occurring in connection with it. You waive any right to use and rely upon any other language or translations. Il est de la volonté expresse des parties que le présent website et tous les affaires qui s'y rapportent soient rédigés en langue anglaise, exception faite des documents pour lesquels la loi exige l'usage exclusif du français.


All product, brand and company names and logos and trademarks displayed on the Website are the trademarks of MedReleaf (or its suppliers or third-party licensors). Any use of any of the marks appearing on the Website without the express written consent of MedReleaf is strictly prohibited.

Governing Law and Disputes

The Website and its contents are designed to comply with Canadian laws and regulations. Although the information on the Website is accessible to users outside of Canada, it and its content and use are intended for access and use by Canadian residents only. The Website is administered by MedReleaf from a location in Ontario, Canada. You acknowledge and agree that your use of the Website and all of the communications, transmissions and transactions associated with the Website and the provision of Products shall be deemed to have occurred in the Province of Ontario, Canada, and you and MedReleaf agree that these Terms of Use shall be exclusively governed by, construed and interpreted in accordance with the laws of the Province of Ontario, Canada and that the law of the Province of Ontario is the proper law. The parties irrevocably attorn to the exclusive jurisdiction of the Courts of the Province of Ontario in respect of all matters and disputes arising hereunder. You agree with MedReleaf that, in the event that there is a dispute under the MedReleaf Policies, such dispute is to be resolved in a court of law, such dispute shall not be resolved by jury trial and each party hereby waives any right to trial by jury.

Contact / Notices

All notices and communications by or to a party shall be in writing and shall be deemed to have been duly given when made via e-mail to legal@medreleaf.com for notices to MedReleaf, or to the e-mail address that you provided to MedReleaf as part of registration for notices to you.